How to return a product - How and when you get a refund for items not received or returned
Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages up to 365 days of the sale date and issue a full refund of the products included.
However it is necessary to agree the return with our customer service representatives and delivery charges may not be refunded. Please read below and call 02 9905 6380 for questions and clarifications.We will pay for the return shipping, when you have received the wrong product or a damaged item, or you have ordered a wrong item due to an inaccuracy of the description on The GoToddler Website.
All we ask is that the product is not expired, is in the same condition you received it and is in the original box and/or packaging: we cannot accept return of opened items.
If the return is due to an ordering mistake ( i.e. the order included an item which was not meant to be included) or simply you have changed your mind about the purchase of the item, all we ask is that you pay the return delivery charges and the eventual handling & delivery charges of (re)sending the intended items. In these cases there is no Free Handling & Delivery Charges. Handling & Delivery Charges will be calculated according to the GoToddler Website Delivery Terms, excluding the free handling & delivery option, and must be agreed with a GoToddler Team member.
Also please note that in general we do not guarantee delivery timeframes. While over 95% of our orders are delivered within 1-2 business days, some delays may occur. When the order has not been dispatched yet you cancel the order at any time. If you decide to cancel your order when it has already been dispatched, we will accept to refund you the items included in the order. All we ask, again, is that you pay the return delivery charges and the eventual handling & delivery charges of (re)sending the intended items. In these cases there is no Free Handling & Delivery Charges. Handling & Delivery Charges will be calculated according to the GoToddler Website Delivery Terms, excluding the free handling & delivery option, and must be agreed with a GoToddler Team member.
Please note that, due to health and safety regulations, we cannot accept returns of baby food & formula, safety gates, safety gate extensions, baby seats, opened nappies boxes or accessories items.
Return shipping is easy! To return any item(s), simply contact The GoToddler Team via phone (02 99056380) or via email (firstname.lastname@example.org). A friendly GoToddler team member will take care of the details (i.e. which amount will be refunded, if a specific product is returnable, how and when the refund will be performed, etc.).
Your return may then be dropped off at any of thousands of Australia Post office locations.
Please do not return items to GoToddler, or to any or our suppliers, without having agreed the return terms and the eventual refund with the GoToddler Team member. When you have agreed your return please ask your customer service representative of a RAN - Return Agreement Number. GoToddler reserves the right not to refund items returned without prior agreement with our customer service members, therefore without a RAN.
Once your return is received at the GoToddler warehouse, you will receive the agreed refund,or your correct item(s) will be (re)sent, along with an email message confirming receipt/dispatch of the new items.
Refund Amount: If the value of your return subsequently puts your total order under $69, and you did not initially pay for delivery, then your normal delivery fee will be deducted from the value of your return (as your order will therefore no longer qualify for free delivery).
Refunds are generally done weekly every Wednesday - so if your return is received by Tuesday you will receive your refund by the following Wednesday
Packing And Sending Your Return
The box the items were originally shipped in can be reused if the sizing is appropriate. If you have agreed return charges refund or intend to ask refund of packaging material please include Australia Post receipts in the package and specify your Order Number and RAN.
Please send via Australia Post Regular Mail, or use the reply paid number if you have agreed with The GoToddler Team member a return free of charge
Please send your return to
34 Roger Street
Please do not hesitate with any questions or concerns to The GoToddler Team via phone (02 9905 6380) or via email (email@example.com)