How do I contact you?

TO CONTACT US you can

1) email The GoToddler Team at
info@gotoddler.com.au
we normally reply within 4 hours during business days

2) click the link below at the bottom of this page to LEAVE A MESSAGE
we normally reply within 4 hours during business days

3) alternatively for URGENT MATTERS, please call 02 9905 6380 Mon-Fri 9:00am - 3:00pm
This telephone line is always attended during the indicated hours, however due to the number of calls our operators may not be able to answer immediately - you could be diverted to a Voice Mail. Message left on Voice Mail are normally attended within 1 hour during the time frame indicated. If you call us for an existing order please provide us with an order number or your first name and post code to facilitate our search

Please note that if your order has been dispatched tracking details are always included in your order notes and you should have received a dispatch notice via email

If you are trying to track an order, and that it is normally possible at

Fastway Couriers Website

or

Australia Post Website




For auto-delivery order changes please check/reply our emails or send us an email

For returns or Pay-By-Phone please ALWAYS contact a member of our Team to agree the terms of the return. Never send credit card details via email and send send a return without a clear agreement on the amount to be refunded
Postal Address & Returns:
GoToddler Returns
Ref: Order Number
Unit 2/ 34 Roger Street
BROOKVALE NSW 2100

In case your order has been delayed by our warehouse due to an unexpected out-of-stock you should be advised via email within 24 hours