We are trying to Make Your Life Easier - Please do not hesitate to contact us
Find quick answers to most common questions by clicking the most common question below...
When will I receive my order?
How do I pay?
What if I am not at home?
What if I have to return items?
If you have received a dispatch notice and would like to TRACK YOUR ORDER please click on My Account / Order Tracking and find your tracking number in the Order Comments and your order delivery provider (Fastway Couriers or Australia Post)
You can then track the order on the delivery provider website - click below
If you cannot locate a MISSING ITEM in your delivery please note that often our warehouse staff would include small items in nappy boxes and recycle boxes.
WE PACK AS EFFICIENTLY AS POSSIBLE AND RECYCLE SUPPLIERS OUTER BOXES
THIS IS TO SAVE ON DELIVERY COST AND PACKAGING MATERIAL
If you have just received an email charging your credit card for AUTO-DELIVERY you have placed a recurring order. Within two-three days, your credit card will be charged automatically and your recurring order will be dispatched. You can always cancel, change or delay an auto-delivery, as well adding more products to the specific delivery to save money on delivery charges. Please simply reply the email you have received to advise out team of any changes you wish
We reply to all emails within 12/24 hours, if you have any inquiry the website does not answer sending us an email to firstname.lastname@example.org is the most efficient way to obtain information.
Find quick answers to other common questions below...