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GoToddler delivers Australia-wide via Australia Post and Fastway Couriers FREE DELIVERY orders over $69 including Free Delivery items only - to Selected Delivery Areas - Check details here about delivery cost by delivery area.


Always check the final delivery charges calculation at check-out.


Delivery is calculated automatically when you place an order

1.
Add items to your cart and proceed to the checkout page.
2.
Select your postcode and state area
3.
Press Recalculate to update the shopping cart.


For Metro and Selected areas
Free Delivery items are indicated on the website with the green-truck


Save up to 25% for items in Auto-Delivery

For Some Regional and Remote areas
Delivery items charges can significantly vary from base rate only ( flea, worms & ticks treatments) to base rate plus delivery charge by weight ( bulky items)



Free Delivery items over $69 or Flat Delivery charge($7.95-$12.95) to:


Metropolitan Areas Eastern Seaboard

Sydney Metro

Melbourne Metro

Brisbane Metro/Gold Coast

Canberra

Adelaide

Selected Regional Cities and Towns

Selected NSW Areas
- Newcastle and major regional cities and towns

Selected VIC Areas
- Bendigo, Ballarat

Selected QLD Areas
-Sunshine Coast and Toowoomba/Ipswich area




Flat Delivery charge ($7.95-$12.95) for small items and below $69
Delivery Charge by weight for bulky items to:

Perth

Tasmania

Other Areas NSW, VIC

North & Central QLD

Regional SA

Northern Territories

Regional WA

Please check the links above if you have specific questions about delivery time frames and charge

GoToddler preferred delivery providers are Fastway Couriers and Australia Post.

Normally we use Fastway Couriers for Sydney, Melbourne, Brisbane and Newcastle, Australia Post for other delivery areas.
Both these delivery providers are very fast and reliable however they do not guarantee delivery time frames.




So, even if we dispatch/ship orders as soon as possible, often within 1-2 hours after order is placed,
we
CANNOT GUARANTEE DELIVERY TIME FRAMES.



This is to be able to offer you FREE DELIVERY. We do not deliver fresh produce or luxury items, and t
his delivery solution has proven to be still very fast and has been very successful over 7 years of operations over 130,000 parcels delivered




With this type of service set up here are a few suggestions/ideas on how delivery time frames may be affected

Day, time of the order
orders placed after 1 pm get processed the next working day; orders on the weekend are not processed until the Monday
Whether the product is in stock or not-we do endeavour to get our stock counts right and try our best to update our website and customers when things are not in stock. If something is not in stock, you order will probably not be dispatched the next working day.


How many couriers are involved in handling your order depending on your location
GoToddler warehouse is located in Sydney Northern Beaches - a minimum of 2 courier drivers handle a Sydney delivery after dispatch. For interstate-up to 5 people. Sydney customers generally enjoy 12-24 hours delivery times, WA rural customers can expect to wait over a week.

The weather
Everything runs more slowly in bad weather. Natural disasters-floods and fires etc., slow down deliveries.

Dispatch times - What does dispatch mean?
This is where your order leaves our warehouse with a courier.
This is different from delivery, which means that the parcel arrives at its destination.

Can you track your parcel?
Yes. All dispatched parcels will have a tracking number. This tracking number will be visible when you log into your account. However some Australia Post parcels may require our customer service member assistance to track the item

Can you request a courier to call to make sure you are at home ?
No, usually no . Normally couriers do not call recipients of parcels prior to a delivery attempt. However some courier driver may. In case you are not at home Fastway Couriers are paid to re-deliver within one week, Australia Post may drop at the Local Post Office. They both would leave a card to make sure you are aware a parcel re-delivery or pick-up is awaiting your action

Can you ask for a parcel to be left at the nominated delivery address?
Yes, and it would normally be left at the front door (you can specify a particular placed near the front door as well).
However please note that if you give this written Authority To Leave (ATL) on your delivery instructions, upon confirmation of delivery by the designated courier, GoToddler/ Delivery Providers will not take responsibility (i.e. not replace it) if it goes missing.

Can you ask for a parcel to be left at the back door ?

Yes, but it may not necessarily be complied with (instead delivered to the front door). Drivers of all courier companies are not obliged nor expected to enter the rear of a property to deliver a parcel, especially if it means opening a gate, greeting a pet or access is difficult. The delivery instructions are followed by the drivers where possible but occasionally they are not able to be followed.

Can you ask for my parcel to be delivered on a specific day ?

Yes, but we cannot guarantee it, as we have limited control over the delivery process by the courier company. However you can always ask to delay the dispatch of an order

What happens if you are not home to receive my delivery, and I have not left an ATL ?
Fastway Couriers will card you to organise a redelivery, while Australia Post would normally leave it anyway (unless they don't feel it is safe to do so) and in this event they would leave you a card to collect at your local Post Office.

Can you request for my parcel to be carded automatically to my local post office if I am not at home ?
Yes, with Australia Post Only

Can you ask that my parcel be sent Australia Post Registered Mail (that is customer have to sign for it) ?

Yes.

Do GoToddler delivers to PO Boxes?
Yes. Via Australia Post only.

Are parcels sent via Australia Post normally left at the door even if I have not given an ATL?

Yes, however they will only do so if they feel it is safe, which is at the discretion of the driver (the exception to this would be a Registered Post article). If they do not leave it, they will leave you a collection card.

Are parcels sent via Fastway Couriers normally left at the door even if I have not given an ATL?

No, you would have to sign for your parcel.

Can I request a parcel point pickup?
Yes, for Fastway Couriers only. This has to be communicated to GoToddler in delivery instructions

What do I do when I have made a mistake with my order?
It is best to leave a phone message on our answering machine ASAP first, followed up by an email.

What do I do when I have made a mistake with my delivery details?

It is best to leave a phone message on our answering machine ASAP first, followed up by an email. Note that if the parcel is already in transit, we cannot change a delivery address with Australia Post, however we can do so if the parcel is with Fastway Couriers.

What do I do when I can't find a small Item from my order?
Check your whole order first, especially in nappy boxes, as there is usually room in them for small items to be included. If you still can't find the item, have notes been written on your packing slip that the item is out of stock and to be refunded? If you still can't ascertain the whereabouts of the item, please email us.

What happens if I have received the wrong item(s)?

We do hand-pick and pack your order. Warehouse staff are only human and they sometimes make mistakes! Email or call us and we will give you an Australia Post free post address to return the goods free of charge via Australia Post. You will be required to go to your local Post Office and hand over the suitably packaged incorrect item(s) with the supplied address. Once we receive the return, we will then send you out the correct goods.
Please note this is the only we we accept returned goods. Our Couriers do not pick up goods at home.


Please leave a message for The GoToddler Team using the link below, or email info@gotoddler.com.au
for any further inquiries.
For urgent inquiries please call
02 9905 6380 Mon-Fri 9am-3pm